Email
Information
In this section we will review how to configure
the various email programs, how to remove the Happy99.exe
email virus, how you can check your email while
on the road, how you can fight spam, and what some of the Returned
Email messages mean.
Email
Configuration
Eagle.ca
has uses the standard POP3 and SMTP protocols for sending and receiving
E-Mail. Any e-mail client that supports these methods can be used with
eagle.
One
thing to keep in mind.... when connected to an outside domain you
can't send email through our system. It prevents our servers from being used
to send SPAM. You can leave your mail program set to eagle.ca for the POP
server (incoming) but you'll have to set the SMTP server (outgoing) to
whatever network you are connected with. The
Email Programs
Click here
to setup Outlook Express
Click here to set
up Eudora Light 1.5.2 or 3.xx
Click here to
setup Netscape Email
Click here
to setup Microsoft Internet Mail
Email Viruses
There are various e-mail related trojan or virus
programs that attach themselves to your email client and send copies of
itself to people in your contact list or automatically send a copy to
those that you email.
One such nasty program is the "Happy99.exe"
virus. If your friends are telling you that they received an email message
with just Happy99.exe as an attachment, you need to clean your computer
right away! You can download
this file which will do the job automatically for you. (file
available to those connected to the eagle network)
The "kak.worm" virus is also making
rounds. Here's a link that will download a program that will automatically detect if you have the
virus and remove it:
http://www.symantec.com/avcenter/fixkak.exe
How Can I Check My Email
When I'm Away?
An easy way to check your eagle mail from afar is to
use this web site: www.eagle.ca/webmail
You just enter your eagle username and password and presto!
Instant access to your eagle email.
How Can I block an email address?
Email support@eagle.ca
with the email address you wish to have blocked and we'll make it so. No
explanation required.
Does eagle scan mail for viruses?
No, we don't. But we now offer a Virus Filtering
service provided by www.postini.com
that you can purchase as an optional service. It's $3.50 per month (+GST)
which you purchase 6 months at a time.
How can I stop all this SPAM!!!!?
All of our @eagle.ca email addresses now have
automatic Spam Filtering provided by www.postini.com.
By Default the settings are at the minimum, providing each of our clients
the ability to tailour the filtering system to their own requirements. To
access your Postini Message Center, go here:
https://login.postini.com/exec/login
Enter your full eagle email address of [username]@eagle.ca and your eagle password.
Click on "Junk Email" (there should be a little green dot near this)
Click on Filter Categories
-check the categories you want filtered
-click Save Changes when you're done
Click on Filter Sensitivity
-try Moderate or Aggressive!
-click on Save Changes
Click on "log out"
Returned Email Messages
If you send email to an invalid domain or username
the mail system will return your original message along with some
additional information describing why the message couldn't be delivered.
Once you understand a few basics these returned messages won't be as
confusing as you think.
"User Unknown"
A typical email address is in the form of username@domain.ext.
If your message makes it to the remote domain but their system doesn't
recognize the username, you will often see a returned message that looks
something like this:
The original message was received at Mon, 29 Nov 1999 18:38:08 -0500
(EST) from marlo.eagle.ca [209.167.16.10]
----- The following addresses had permanent fatal errors -----
<jwbradbu@uoguelph.ca>
----- Transcript of session follows -----... while talking to
ccshst06.cs.uoguelph.ca.:
>>> RCPT To:<jwbradbu@mailsrv.uoguelph.ca>
<<< 550 <jwbradbu@mailsrv.uoguelph.ca>... User unknown
550 <jwbradbu@uoguelph.ca>... User unknown
Solution: You need to contact the party
you wish to email and confirm the correct spelling of their username!
"Host Unknown"
The host would be the domain, or the right hand part of
the e-mail address after the "@" symbol. A typical response from
the mail system may look like this:
The original message was received at Sat, 20 Nov 1999 09:49:06 -0500
(EST)
from root@localhost
----- The following addresses had permanent fatal errors -----
lgoyette@telusplanet.ca
----- Transcript of session follows -----
550 lgoyette@telusplanet.ca... Host unknown (Name server:
telusplanet.ca: host not found)
Solution: You need to contact the party you
wish to email and confirm the correct spelling of their domain!
Return to the EAGLE.CA - Customer Support Centre
 © 1995-2000
EAGLE.CA |
Cobourg office:
Northumbria House
26 Chapel Street
Cobourg, ON
Canada
K9A 1H9
(905) 373•9313 |
Port
Hope office:
2nd Floor
26 Ontario Street
Port Hope, ON
Canada
L1A 2T6
(905) 885•1971 |
Mailing address:
P.O. Box 220, Cobourg, ON K9A 4K5
Toll Free •
1•877•37•eagle
FAX • (905) 373•1801 |
Account or General
Information:
accounting@eagle.ca |
Technical
Support:
support@eagle.ca |
Web Design & eCommerce
business@eagle.ca |
Portions of this
site updated November 20, 2001
|
