Customer Support Centre
This section of our
web site is designed to help our clients find answers to questions relating to their
Internet connection with eagle.ca
Your eagleAccount
This section deals with
your account.... how to check how much time you are using, how to have your password
changed, who to contact by email with specific questions, how you can make payments on
your account, our various access plans, etc.
TCP-IP & Dial-up Networking
This section deals with
how to properly configure or setup Win95/98/ME/NT4/Win2k/WinXP Dial-up Networking and TCP/IP. You can
review your settings here or learn how to configure your systems from scratch.
Configuring
Windows XP
The Microsoft Windows XP operating system has a built-in Internet
connection wizard. You do not need software from eagle.ca to setup
you Windows XP computer to connect to the Internet. Instructions on
setting up your Windows XP computer area available here.
10-digit
dialing instructions!
The telephone company has introduced 10-digit dialing and you need to
configure your computer to be able to dial using the area code.
Instructions are available here.
Mac OS 8
This will walk you
through setting up your modem for access to eagle if you have Mac OS 8.
Our Older Software Installation Packages
NOTE:
eagle.ca no longer actively supports Windows 95. We will
endeavour to assist if possible, however, it would be advantageous for you as
an Internet user to consider upgrading your hardware and software to a more
current status.
This section deals with how to install our
eagleConnect packages on your computer. Specifically eagle31.exe, eagle95.exe and our
latest package for win95/98/NT4 called eagleconnect.exe (which contains eagle.exe and
eagle.oid) from floppy disks, our CD-ROM or from our web site.
Keep in mind that
Win95/98/NT4 and Macintosh System 8+ already contain Internet software applications to use
once you are connected so you may not be required to install our software, but
rather, follow the instructions to configure your computer to access the
Internet through eagle.ca
Trumpet Winsock and Windows 3.x
NOTE:
eagle.ca no longer actively supports Windows 3.1. We will
endeavour to assist if possible, however, it would be advantageous for you as
an Internet user to consider upgrading your hardware and software to a more
current status.
This section deals with
how to install our Windows 3.x software package, how to properly configure Trumpet
Winsock and some common troubleshooting questions with answers are also provided.
Email Configuration
This section deals with
how to configure popular E-Mail programs to send and receive e-mail through eagle.ca. Some
of those e-mail programs are Eudora, Netscape Mail, Microsoft Internet Mail and Outlook
Express. We'll also show you how to read and understand some of the messages that get
returned to you.
We'll also
address the matter of SPAM here.
Personal Home Pages
This section deals with
how to upload your web site to the eagle server, how to add a counter, and how to create a
form that will e-mail you the answers.
Keep in mind our eagle
staff can't teach you how to create a web site but we can assist you when it comes time to
make your web site available to the rest of the world.
Microsoft
Internet Explorer
This section deals with
how to fine tune your personal preferences in Microsoft Internet Explorer like setting up
your default start page, setting up the connection method, pointing to your favourite
email program, and clearing the cache.
Netscape
Communicator
This section will
show you how to set up your default start page and clear the cache.
Your Dial-Up
Connection
This section
will trouble shot some common problems with dial-up access... modem speeds, modem
firmware, reasons why you get disconnected, how to speed up your
connection and how to protect your computer from Hackers.
128bit Encryption for Secure
Transactions
If you require 128 bit
encryption strength for secure transactions or online banking, please click on the link
above for more information.
This page was updated
August 28, 2008
eagle.ca is a member
of:
Canadian Association of
Internet Providers |
©
1995-2008
EAGLE.CA
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Mailing address:
P.O. Box 220, Cobourg, ON K9A 4K5 |
Cobourg
Head Office:
Northumbria House
26 Chapel Street
Cobourg, ON
K9A 1H9 |
Telephone:
(905) 373-9313 (905) 885-1971
Toll Free 1-877-37-eagle
1-877-373-2453
FAX (905) 373-1801 |
Port
Hope payment-drop:
26 Ontario Street, 2nd floor (across from LCBO) |
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Information:
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Support:
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