Your eagle Account

Q: How do I check how much time I've used?

A: Just go to our Account Info Centre Enter your username and select which month you want to check, and then click on the button "Email my Time useage" -- for the privacy of our customers, a report of your time used will be emailed to "username@eagle.ca" -- we keep the last 11 months worth of login times online. All of our accounts are billed by the calendar month.

Q: How do I change my password?

A: You will need to call our Support staff at 905-373-9313 or 905-885-1971 and we can change your password over the phone. On your end, you'll need to update the password in your dialer software and in your email and FTP profiles.

Q: How can I pay for my account?

A: You can pay for your account in a variety of ways! 

-by Cash! Just drop by our offices and make your payment in person.

-by Cheque! You can mail in your payment by cheque (made payable to Northumbria Associates) to Northumbria EAGLE Internet, Suite 26, 1011 William Street, Cobourg, Ontario, K9A 5J4. Please write your email address on your cheque!

-by Telephone or Internet Banking! To select us as a payee for Telephone or Internet banking, search your bank's list of payees for "eagle". You should see us on the list as EAGLE.CA or NORTHUMBRIA EAGLE.

When prompted for your ACCOUNT NUMBER or CLIENT ID use your login name. This is the prefix of your eagle.ca email address. DO NOT use the capital "P" in front of your login and DO NOT use your full email address.

eagle.ca will email you a receipt within two business days of receiving your payment information from your bank.

-by Visa or American Express! (Mastercard coming soon) You can drop by the Cobourg office and make payment personally, or you can send an email message to accounting@eagle.ca containing the credit card type, your credit card number and expiry date, the name of the card holder and the amount of your renewal, or you can renew over the phone.

-by Debit Card! Drop by our Cobourg office and make your payment in person.

-by PreAuthorized Payments directly from your Chequing Account! Drop by our offices and complete the PreAuthorized Payment Plan form and your monthly fee can be withdrawn automatically each month on the 1st or the 15th day. The information is submitted about 4 or 5 days in advance so be sure to contact us early if you have any changes to make to your plan or banking information. 

-online through our secure server! You can now renew your account online through our secure transaction server, using VISA and American Express.

Q: What other access plans do you offer?

A: To see a list of our various dial-up access plans, just go here.

Q: Can I change my e-mail address?

A: Yes you can but we do charge $20.00. Why? All of your accounting information, user notes and time history is directly tied to your existing account name and we have to go back through these records and move them over to your new account name, plus remove your old account and create a new one. This does take up quite a bit of our staff's time. Don't forget, that if you change your e-mail address (which is also your login/username) you will have to make some changes on your end as well.

Q: Can I have more than one e-mail address? 

A: Yes you can! Many families wish to have a second e-mail address for their spouse or children. An "E-Mail only" account is attached to a main dial-up account and costs $5.00 per month. You will need an email program that lets you have more than one 1 address in it, or load a second email program on your computer for the second address. 

 You can also choose to sign up for a free web-based email address at a number of sites on the web. Some of the more popular places are hotmail.com, yahoo.com and email.com to name a few.

Q: What email address should I send my questions to?

A: The following email addresses should be used depending on the type of question or comment you have.

For questions relating to your account, like billing or expiry dates or overdue accounts, send your email to accounting@eagle.ca

For questions of a technical nature, like configuring your computer or trouble staying connected, send your email to support@eagle.ca

Please return to the EAGLE.CA - Customer Support Centre  for instructions on customizing your web browser preferences and configuring your email software!