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EAGLE.CA - Customer Support Centre

The configuration is slightly different for Outlook Express 4 than it is with the newer Outlook Express 5.

You should also go here and download & install the latest Security patches to help protect yourself from nasty email virus/worms!

Configuring Outlook Express 5

 If you haven't created an E-Mail account profile for eagle, please load Outlook Express and click on Tools > Accounts > Add > Email. The wizard should appear and walk you through the various fields illustrated below. 

 One reminder. Don't put a capital letter P before your username anywhere in your E-Mail configuration.

Outlook Express 5.0 Email Wizard

"Display Name" -- simply enter your First and Last name in the box. This is the name that will appear when you send email to your friends. Click on "Next" when finished.

"Email Address" -- select "I already have an email address that I'd like to use" and enter your full eagle email address in the E-mail address box. Click on "Next" when finished.

"Mail Servers" -- Select "My incoming mail server is a POP3 server". Enter 'pop3.eagle.ca' as your "Incoming mail (POP3, IMAP or HTTP) server". Enter 'smtp.eagle.ca' as your "Outgoing mail (SMTP) server". Click on "Next" when finished.

"Account Info" -- Enter your eagle username or login name in the "Account Name" box. Enter your eagle password in the "Password" box. If you don't wish to enter your password each time your check for email, then make sure "Remember password" is checked. Leave "Log on using Secure Password Authentication (SPA)" un-checked. Click on "Next" when finished.

Click on the "Finish" button to complete setting up your new email account.

Reviewing your Email Account in Outlook Express 5

 If you already have an E-Mail account profile for eagle, and wish to review your settings, load Outlook Express and click on Tools > Accounts > Mail tab. You should see an email account for eagle. Click on the name once so it becomes high-lighted (if it's not already), and then click on the Properties button.

 There are three tabs that you should review.

 Click on the "General" tab (you likely will already begin on this screen). 

 The "Mail Account Name" is simply a name for this email profile and that would be something like "eagle.ca"

 Your First and Last name will likely be in the "Name" box. This is what will appear on your friend's screen when they receive email from you.

 You can leave the "Organization" empty or enter your company name or even eagle.ca in the box.

 You should see your complete eagle email address in the "email address" box, in the form of username@eagle.ca

 If you wish to have people send their Replies to a different email address than your eagle address, enter that email address in the "Reply Address" box or just leave it empty.

 Make sure there's a check mark in the box in front of "Include this account when receiving mail"

 Now click on the "Servers" tab.

 In the "Server Info" section you should see "My incoming mail server is a POP3 server". In the "Incoming Mail POP3" box you should see pop3.eagle.ca and in the "Outgoing Mail SMTP" box you should see smtp.eagle.ca.

 In the "Incoming Mail Server" section your eagle username should be entered in the "Account Name" box and your eagle password should be entered in the "Password" box. (it will appear as ****** for security reasons). If you don't wish to enter your password each time your check for email, then make sure "Remember password" is checked. Leave "Log on using Secure Password Authentication" un-checked.

 In the "Outgoing Mail Server" section you should leave "My Server Requires authentication" un-checked.

 Click on the "Connection" tab.

 Go ahead and check "Always connect to this account using" and select your eagle Dial-Up Networking profile from the drop down list.

 Click on Apply, then OK and close all remaining windows.

 You can also further customize Outlook Express by clicking on Tools > Options and reviewing the "General" tab. 

 If you want Outlook to check for new email as soon as you load the program then make sure "Send and Receive at startup" is checked. Otherwise, uncheck it so it waits until you click on the "Send & Receive" button.

 If you would like Outlook to continually check for new email messages every 5 minutes or so while it's running, then enable the "Check for new messages every 5 minutes" option. You may also wish to enable "If my computer is not connected at this time" and select "Connect even when working offline"

 Now click on the Connection tab.

 I would make sure "Ask before switching dial-up connections" is checked.

 If you don't want Outlook to hang up after sending and receiving email, then make sure "Hang up after sending and receiving" is un-checked. 

Outlook Express 4

 If you haven't created an E-Mail account profile for eagle, please load Outlook Express and click on Tools > Accounts > Add > Email. The wizard should appear and walk you through the various fields illustrated below. 

 If you already have an E-Mail account profile for eagle, and wish to review your settings, load Outlook Express and click on Tools > Accounts > Mail tab. You should see an email account for eagle. Click on the name once so it becomes high-lighted (if it's not already), and then click on the Properties button.

 One reminder. Don't put a capital letter P before your username anywhere in your E-Mail configuration.

 Start on the "General" tab.

 The "Mail Account" friendly name can be anything, but most people would enter "eagle.ca" in this box.

 Enter your first and last name in the "Name" field.

 Enter your full email address in the "E-mail address" field. This would be in the format of your login_name@eagle.ca

 Make sure "Include this account when doing a full Send and Receive" is checked.

Click on the "Servers" tab.

 In the "Server Information" section:

 Enter mail.eagle.ca as the Outgoing mail (SMTP) server

 Enter mail.eagle.ca as the Incoming mail (POP3) server.

 Your incoming mail server is a POP3 server.

 In the "Incoming Mail Server" section:

 The black dot should be on "Log on using"

 Enter your login name in the "Account name" field

 Enter your password in the "Password" field.

 Remember to leave "Log on using Secure Password Authentication" unchecked.

In the "Outgoing Mail Server" section:

 Uncheck "My server requires authentication"


Go to the Connection Tab

 Select connect "using my phone line"

 Select eagle.ca as your dial up connection

 Click on Apply, then click on OK.


Click on Tools > Options > Dialup

 Select "Do not dial a connection" upon startup

 Uncheck "Hang up after sending and receiving"

 Click on Apply, click OK.
 

 Return to the Email Configuration page.

 Return to the EAGLE.CA - Customer Support Centre

  


Proud to be Canadian!© 1995-2000 EAGLE.CA Proud to be Canadian!
Cobourg office:
Northumbria House
26 Chapel Street
Cobourg, ON
Canada
K9A 1H9
(905) 373•9313
Port Hope office:
2nd Floor
26 Ontario Street
Port Hope, ON
Canada
L1A 2T6
(905) 885•1971

Mailing address:
P.O. Box 220, Cobourg, ON  K9A 4K5

Toll Free • 1•877•37•eagle
FAX • (905) 373•1801

Account or General Information:
accounting@eagle.ca
Technical Support:
support@eagle.ca

Web Design & eCommerce
business@eagle.ca

 

Portions of this site updated November 20, 2001